Status: Phase 1 stub. Matures in Phase 5 per §8.1. Audit references: patterns #4, #41.

Statement

The system's narrative voice uses Fraunces (serif) for moments that ask the user to read carefully — heroes, principle quotes, onboarding statements, decision moments. The functional voice uses the system sans for everything else. Copy speaks plainly and never asks the user to "contact support" — the app is self-hosted and decentralised; there is no support to contact.

Why

Audit pattern #4 found the word "support" or "contact us" in 9 surfaces where it could not have meant anything: error states, empty states, auth-failure paths. The phrase is a reflex from centralised SaaS apps; copying it into a self-hosted P2P app is a category error that signals the team didn't understand its own architecture. Where a centralised app says "contact support" the right answer here is one of: explain the failure exactly, point to a specific diagnostic surface, or — when truly nothing actionable exists — say so honestly. None of those is "contact support."

Audit pattern #41 found inconsistent serif/sans application: heroes used the system sans (which read flat), inline body used Fraunces (which read precious). Voice principles invert when typography inverts — the surface becomes harder to read because the user's eye is tracking the wrong cue.

How

Fraunces is reserved for: hero titles, principle quotes, decision-moment subtitles (e.g. "Your passphrase seals this identity. There is no recovery by design.")
System sans carries everything else: body copy, button labels, form fields, navigation, microcopy
"Support" / "contact us" is forbidden. Failure copy names the failure mode and either points to a fix or admits there isn't one in this surface
"We're sorry" is forbidden — the system doesn't have feelings; the user has problems. Copy describes the problem and the path forward
Active voice; avoid passive constructions ("the message could not be sent" → "we couldn't send this message" — no, even that is wrong because we aren't doing anything; "this message didn't reach any relays" or "your wallet rejected the invoice" are right)

Phase 5 deepens this stub with the editorial style guide, the forbidden-phrase list with audit counter-examples, and per-surface voice citations.